ibis Styles Kingsgate Hotel

The property is excellent in location with all the trams and local shops nearby and also the mainline train station within 5-7 minutes walk. The rooms are well sized and very affordable for what you get. The staff are excellent and all very friendly and welcoming. During my stay I had an issue with the TV as some of the services were not working and the management were very efficient in getting this sorted and relocating me to a bigger room at no extra cost as they were fully booked but still accommodated my situation to ensure I had a great stay. They have breakfast everyday with a pretty decent selection available and the option to upgrade if you wish to do so. There is also a small gym and laundry room on site, both of which are pretty good as you don’t then need to go and find these options elsewhere.

The reception staff members were most kind, helpful and competent. On my arrival, the young man at the counter took my heavy bag and carried to my room as he explained the key card system to me. A very courteous and pleasant professional indeed! On checking out the young lady on duty was equally first rate in her kindness and very competent manner. She insisted on carrying my bags down the flight of steps to ensure my safety. Then, she offered me clear and easily understood directions to ensure that I would be able to reach Southern Cross Station to catch my train. I am most grateful for their compassion given to an elderly and frail person. My warmest thanks to these good-hearted, efficient young people

The staff was very welcoming and helpful. We were able to check in before 2 pm because a room was ready. That was very helpful as we could leave the bags and explore the city right away. The room was nice and the beds were comfy. The hotel is located a short walk away from Southern Cross Station. It's very convenient even when travelling with kids. Public transport is nearby as well as many places to eat.

We took a girls trip and we catch up rarely. Since school days. The location of Ibis was great. we walked far and caught trams back. Plenty of food options and bottle shop under 50mtrs away. Lovely old balcony to sit on and people watch. Train station and Marvel stadium super close and we just happened to have tickets to see Pearl Jam while we were there 🥰 if I could book the weekend again, i would book with Ibis. Really enjoyable. The room was good for tee 2 of us for a short stay

I like that the hotel is near Southern Cross Station, which has Coles supermarket many other shops. It's very convenient to move around, too. I bought myki card from the station to go to St Kilda. Beautiful beach. From the hotel, I can walk to many tourist attractions on foot. I'm also spoiled for choices when it comes to food. Unfortunately, room #327 had ants in the toilet on my 3rd night. There were too many ants in the toilet. The staff on duty immediately gave me another room, which was bigger. I really appreciate the gesture by the staff. I'm also glad that there is a smoking area for the guests. The staffs in the cafe were friendly and polite. The same goes for the housekeeping staff.